Confirmation email including a tracking number. In rare cases, it is possible that your order could be split into separate boxes, you will still receive one order number and more than one tracking number for your complete order.
Your order might need a signature upon delivery, so if there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to issue the courier with authorities to deliver the package without a signature, MTB is no longer liable for your order. Certain exceptions applied*
1.Your package is sent back to shipper/failure of delivery because of:
- Incorrect address. You are subject to shipping charges for reshipment
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2.Your package arrives in a damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact MTB Customer Service so that we can get you sorted. If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact us for further action.